March 18, 2020 (Updated 01/04/2021)
At Diversified, we continue to closely monitor COVID-19, and take proactive measures to mitigate the potential impact of the virus. We are committed to protecting the health and safety of our employees. Diversified does not have any offices where customers visit. All of our business is handled online, through the mail, or through phone communication. We have several divisions, each with a small staff and distancing from each other is not a problem. Despite this, we continue to leave changes in place implemented March 18, 2020 in order to allow our employees greater flexibility.
First, all divisions of Diversified will operate Monday – Friday from 9:00 AM – 4:00 PM Central. All divisions except for Diversified Consumer Services will be closed on Saturday. Diversified Consumer Services will be open from 10:00 AM – 1:00 PM Central on Saturdays. As per usual, all divisions of the company are closed on Sunday. Despite these adjusted hours, some staff work outside of business hours to answer emails and process orders.
Next, employees that can work from home are doing so. Your personal information remains safe. We have very solid security systems in place to ensure this. Our phone system is portable, so those working from home have their desk phone at home.
As of January 4, 2021 we have an outside answering service to handle all incoming live calls. You will need to leave a message with the call taker and then please be patient when waiting for a returned call. These call takers cannot pull up your account information or take payments. The representative that calls you back can. Where possible, utilize the resources on DiversifiedConsumer.com for faster service.
Rest assured that our commitment to working with you as long as you work with us remains firm.