Although our employees are screened carefully and we do not expect that an employee would ever compromise any account, we were advised by our technical support division, Diversified Technical Support, that in spite of breaches that do occur worldwide, online payments are the least likely course of risk to the consumer. In part, this is because of liability waivers that almost all banks and credit card companies have in place in the event that your account is compromised, but also because you are in complete control of the process from start to finish, so there is much less chance of an error. Although our employees will review all information with you while processing your payment, you’ll find that you will experience long hold times or need to leave a message for a representative to get back to you. If your due date is cutting it close, we highly recommend you utilize Online Payment options which include payment by electronic check, savings account, or credit card. If you’d still like to make your payment over the phone, please call 1-800-657-5785 and please have your Diversified Consumer Services account number ready as well as your banking or credit card information.
WE ARE WORKING ON adding the ability to make an automated payment by phone 24/7 that does not require speaking with a representative and will be as secure as an online payment. Watch this page for information in the future!
REGARDING BANK ACCOUNT PAYMENTS: Items returned by your bank as “NSF” (Non-Sufficient Funds) or any variation, or “ACCOUNT CLOSED”, “PAYMENT STOPPED”, or any variation, or returned for any reason will result in a $30 Returned Item Fee. Habitual problems with receiving bank account payments from a customer can result in being required to make payment only in the form of a money order or certified funds. Transactions processed online or on the phone do not require a signature. You are responsible for providing us with a valid routing number and account number as well as account type. We may produce a paper check or convert your payment into an electronic payment. You should always assume a payment made today will leave your bank account tomorrow.
POST-DATED PAYMENTS: If you request and are approved to post-date your phone payment, you will receive a confirmation number specific to that authorization and separate of the payment confirmation number itself. Under these circumstances, we agree not to process the transaction until the date agreed upon. Should we process payment prior to the post-dated date, we will reimburse you for any verified fees you incur within 5 business days from proof of fees.
WE LIMIT the amount of time we will wait for a returned bank payment to be repaid to us. The limits are based on a combination of company policy as well as the statute of limitations within Indiana and within your state. We do not hesitate to take legal action against those that leave a returned bank payment unpaid up to and including prosecution, with liability of all court costs, appearance fees, etc., being passed on to you. Please don’t put us in a position to have to follow through with this. Speak with a representative IMMEDIATELY to make arrangements to rectify this matter.