Refund Policy

A refund will be made ONLY in the following instances:

  • An over-payment made on an account will be refunded IF there are no other accounts with balances owed to Diversified Consumer Services. If another account(s) exist(s), the over-payment will be applied to the account with the highest balance.
  • If proof of payment of any portion of a balance owed to Diversified Consumer Services was paid to the original creditor or to a collection agency prior to the sale of the debt to us, a refund of any over-payment caused will be refunded IF there are no other accounts with balances owed to Diversified Consumer Services. If another account(s) exist(s), the over-payment will be applied to the account with the highest balance.
  • In the event that Diversified Consumer Services was erroneously sold a debt that was discharged in bankruptcy, when proof is received and verified, all amounts discharged under the bankruptcy that were paid to Diversified Consumer Services will be refunded IF there are no other accounts with balances owed to Diversified Consumer Services. If another account(s) exist(s), the over-payment will be applied to the account with the highest balance. This would only apply to accounts that were NOT included and discharged in bankruptcy. EXCEPTION: NSF (Non-Sufficient Funds) checks are monies owed that are typically not discharged in bankruptcy. This means you may be liable for the NSF fee portion owed regardless.

Any other circumstances would need Executive Management approval for a refund.  No other personnel may authorize a refund outside of the above circumstances.