FAQ

This area contains the most commonly asked questions. If you don’t find the answer you are looking for, please give us a call at 1-800-657-5785.

Who is Diversified Consumer Services?

Diversified Consumer Services is a division of Diversified Company, an Indiana corporation founded in 2007. Diversified Company offers products and services of many types to consumers across the globe. To visit our corporate site, please click https://Diversified.Company which will open in a new page.  Should you ever be dissatisfied with the treatment you receive from our representatives or actions taken, please first try to resolve the matter with a supervisor here, otherwise, please feel free to contact the corporate offices.

Is Diversified Consumer Services a Collection Agency?

Diversified Consumer Services is NOT a Collection Agency. That’s great news for you, because we work with consumers in different ways than you may have experienced with a Collection Agency.

Why Did You Contact Me?

If we’ve recently contacted you by phone, mail or email, it’s because a debt you owed to a creditor that remained unpaid was sold to us. What that means is that you no longer owe the original creditor because all ownership of the account and rights to collect on it were transferred to us. Diversified Consumer Services is considered your new creditor replacing your original creditor. This is an attempt to collect a debt. Any information obtained may be used for that purpose.

Do I Have to Respond to You?

We’re not in the business of twisting arms, however we have contacted you regarding a legal financial obligation, so it is definitely a good idea to get in touch with us. You can call us toll-free at 1-800-657-5785, email us at [email protected] (DO NOT email sensitive information like social security number, credit card number, bank account information, etc.!) You can also visit the Online Payment Arrangements area of our site. No matter the way you get in touch with us, PLEASE do not ignore us.  If you wish to make a payment, you can simply visit Make a Payment. You will still want to contact us to make arrangements for future payments.

I’m Broke! Why Do You Think I Didn’t Pay the Bill in the First Place?

It isn’t our mission to bankrupt you or cause undue misery in your life. Yes, we do need to be paid, but we also understand that life happens, sometimes with a vengeance.  Working with us rather than against us will help us help you.  Our goal is to make our relationship mutually beneficial. Your benefit is a comfortable payment schedule with flexibility, and our is getting paid, of course. We are not here to judge you for not paying the bill in the past. That’s irrelevant. What we need to concentrate on now is “now” and the future.

I Didn’t Borrow Money from You. Why Do I Have to Pay You?

The original creditor that extended credit to you made a business decision to sell your debt to us. This is not an uncommon practice at all. Rights to collect on your account was legally transferred to Diversified Consumer Services.

I Still Don’t Understand. Tell Me More?

When banks, credit card companies, and other creditors such as payday loan companies do not get paid by their customers, it creates a strain financially as well as on staffing resources. They often hire a collection agency to collect the debt and give up a portion of the debt as payment for that service, or they decide to sell the debts to companies like ours.  The debt is still your legal obligation, and it is still due.  You no longer owe the original creditor nor can they accept payment for your account now. The right to collect on your account has been transferred to us. Because we are NOT a collection agency, this works to your advantage.

The Creditor I Originally Owed Is Out Of Business! Why Do I Have To Pay You?

When a company closes its doors, it does not erase debts made by their customers. Depending on circumstances, it may be ordered as a part of corporate bankruptcy that the debt portfolio be allocated to creditors the company owed as they are collected. In other cases, the company may sell the debt in an effort to liquidate assets in order to pay their employees and/or creditors. For instance, Bob’s Discount Furniture (solely as an example) issues credit to its customers, but the portfolio is managed by Wells Fargo. If Bob’s Discount Furniture were to close its doors, you would continue to pay your debt to Wells Fargo. If Wells Fargo were to close or sell to another institution, you would then pay the new creditor. Bottom line, when a company dies, the obligations of its debtors do not die with it. Our company does not manage debt portfolios on behalf of other companies at this time, so when your account is processed through Diversified Consumer Services, it is owned by Diversified Consumer Services.

How Do I Make Payments?

It’s important that you Make Payment Arrangements, but if you can’t do that at the moment, it’s even more important that you make a payment.  You can pay securely online, over the phone or by mailing your payment.  For more information, visit Payments.

I Filed Bankruptcy on This Debt Before You Purchased It OR I Have Filed For Bankruptcy. Now What?

In rare instances, a debt may have been sold to us and been in process during a bankruptcy filing. This is easily solved by contacting us with verifiable information. If you (or someone else who is included on the account) have or had previously filed for bankruptcy, you need to notify us (or have your attorney notify us) immediately by calling toll-free at 1-800-657-5785, though sending us a message through Contact Us would be better so that we have it in writing.

Please have or send the following information:

  • Attorney’s name
  • Attorney’s phone number
  • Attorney’s address
  • Bankruptcy case number

You can also email us at [email protected] or send postal mail to:
Diversified Consumer Services
ATTN: Legal Department
6212 US Highway 6, Suite 184
Portage, IN 46368-5057

You or your attorney can also fax us at 321-256-0627.

Have You or Will You Report My Account to Credit Bureaus?

We do not immediately report debts to the credit bureaus. We want to be sure you have an opportunity to make payment arrangements and follow them before we do anything like that. As long as you are holding true to arrangements you make, we won’t report it at all. If an account is eligible to be reported, we may, at our discretion, report account performance of your account to any or all of the three major credit reporting agencies, (Trans Union, Equifax, Experian), for as long as the law permits based on Federal Law and the laws of YOUR state of residence.

Are You Going To Sue Me?

Hopefully not! It’s not at all what we thirst for. There are situations that may warrant a lawsuit, and if that happens, although we can’t give you legal advise, it is in your best interest to respond. Our goal is to work with you, even if something goes wrong along the way, so that we can ultimately get the debt repaid to us and you can go on about your life. As a general rule, we do not have to go to the extreme of the court system.

This is Not My Debt or I Do Not Agree With The Amount Due. Can You Help Me?

Yes! You have rights. You have 30 days to dispute the validity of the debt from the date on the notice, otherwise, it is legally considered valid. Upon receiving your written dispute, we will send you verification of the debt, and the address of the original creditor.  If the balance shown differs from your records, please provide documentation to that effect so we may investigate it.

I Thought All Debts Were Noncollectable After Seven Years. Aren’t They?

There are a lot of misconceptions when it comes to how long debt collection can be pursued. Laws vary state to state on how long a debt can be pursued. Some laws are even more specific based on whether it is a credit card, payday loan, NSF fee, mortgage, and other classifications as well as whether or not a lawsuit was filed and won, and whether or not a bankruptcy qualified to discharge all or part of the debt.  There are two sure ways to make a debt noncollectable: 1) Payment in full, and 2) Discharging of the debt in Bankruptcy. Beyond those two sureties, you would need to refer to the laws of your state. Most debt such as the type we purchase will EVENTUALLY be deemed noncollectable in any way, but at what cost to you, financially and mentally?  We work with you to make it easier to get that debt paid in full without undue misery.

Will You Allow Me to Settle My Debt for a Lesser Amount?

Just as you are unique, so is every account in our system. As we stress, we work with you to make it easier to get your debt paid in full without undue misery. That said, we reserve the right to extend an option for you to settle your account balance for a lesser amount. At any time, you reserve the right to make an offer of settlement to us. Any arrangement of this sort we make will be done in writing. We will provide you with that written information BEFORE you make the payment. Settlements are not always single payments. Various circumstances affect the time period, amount, and whether it is done in one, two or several payments. If we offer and you accept or you offer and we accept a lesser amount to settle your account, it is contingent on payment being made on time with good funds. Any deviation from the agreement will void it, and any money received will reduce your balance, but not settle it out.

I Heard That Debt Buyers Are Exempt from the Laws About Debt Collection. Why Is That?

That’s far from the truth, actually. It is true that collection agencies are different than debt buyers and as a result are not included in some of the laws that must be followed by collection agencies, however there are many laws debt buyers still must follow. We do not consider ourselves above the law, so we follow it, but just because we are not expected to comply with laws that do not apply to our industry doesn’t change our approach. It is our goal to work with you harmoniously to resolve this debt. We’re not a collection agency. From the standpoint of our relationship, it is irrelevant for all intents and purposes.

Will You Turn My Account Over to a Collection Agency if I Do Not Pay You?

This is also a case-by-case issue. First, we have to determine whether or not we can legally turn your debt over to a collection agency. Actually, first we have to determine whether or not we have exhausted our efforts to work with you. If you completely ignore us, odds are if we can, we will. We also have to determine if legal action is permissible, and whether it is in our best interest to pursue it. We do have rights in purchasing this debt and we reserve the right to exercise or waive our rights in the best interest of the company AND/OR the customer. The best way to make this a definite NO is NOT to ignore us. Work with us and we’ll work with you. That’s a promise!

I am not the debtor, but the debtor is deceased. Am I obligated to pay this debt in any way?

First, regardless of when you lost your loved one, our condolences for your loss. It is certainly unpleasant to receive a notice of money owed when you are grieving. As to the question, if you are a co-owner or co-signer on the account, yes, you are liable, but just like any other account, we will work with you to make the process as painless as possible. If you are NOT a co-owner or co-signer, although we may have some legal rights to pursue collection against the estate, we do not. This is an example of how we differ from a collection agency or what you may be used to from anyone contacting you about money you or a loved one owes. The process is very simple. You can call, email or mail us to advise that your loved one is no longer with us. We will need to verify some information, which you can include in your written communication or when you speak to us. Please provide as much of the following information as possible.

  • Full name as it appears on the notice
  • Legal name if different in any way
  • Account Number on the notice
  • Date of Birth
  • Date of Death
  • Last 4 digits of Social Security NumberThis is enough information to allow us to verify this information online without needing you to send a copy of a Death Certificate. The only reasons we will reach out again about this account is 1) to confirm we have verified the information and closed out the account and/or 2) to ask for a copy of the Death Certificate if we cannot verify it online.  We appreciate your cooperation in this matter and want to be out of your hair as quickly as possible.

Is There Anything Else I Should Know?

Yes! Please visit the following areas of the site which will cover pretty much everything else. If not, please contact us!

Terms
Refund Policy
Privacy Policy