When banks, credit card companies, and other creditors such as payday loan companies do not get paid by their customers, it creates a strain financially as well as on staffing resources. They often hire a collection agency to collect the debt and give up a portion of the debt as payment for that service, or they decide to sell the debts to companies like ours.  The debt is still your legal obligation, and it is still due.  You no longer owe the original creditor nor can they accept payment for your account now. The right to collect on your account has been transferred to us. Because we are NOT a collection agency, this works to your advantage.