We always mail a letter before anything. We don’t even call you unless we have first sent the letter, and even then (see previous question/answer), it’s a rarity! However, if we have an email address on file for you, you may also receive an email from Diversified Company, our parent company, specifically from the billing portal contracted through Bill.com. If you did not receive the mailed letter, it may have been returned to us by the USPS and will be sent back out to a new address when discovered. If we cannot locate you, your account may be sent to an outside collection agency immediately. If you received an email but no letter, please contact us at [email protected] with a revised mailing address.
I received an email from your company, but never received a letter in the mail. Why?