You may need to refer to the previous question regarding belligerent behavior. In cases where a customer is abusive, harassing, threatening, etc. toward our employees or in a voice mail message, the call is referred to Administration for review of the recorded call. If it is determined that it is in the best interest of our company, we may elect to prohibit telephone calls from you. If this happens to you, you will receive a written communication from the President of the company notifying you of the action and the reason(s) behind it. You will then only be able to communicate with us through email or USPS mail.  Blocked calls are a permanent action, by policy. Additionally, our employees are permitted, by policy, to disconnect calls without warning in the event a customer blocked from calling calls from a different number. If you feel your number has been blocked in error, for example, possibly a phone number previously owned by another customer, please use the CONTACT US menu option on this site.